New ticket
Replies arrive in My tickets. For a ban, use the appeal form.
Sign in to open a ticket
Tickets belong to your Minecraft account, so we know who we’re talking to. Banned? The appeal form works without signing in.
What helps
- Your version and profile, both on the launcher’s home screen.
- Singleplayer, or which server you were on.
- A screenshot or clip, if you can.
- One issue per ticket.
Crashed?
Use the report button in the launcher’s title bar. It attaches your log for you.
Private
Only the Sour Client team can see what you attach. Up to 5 files a message, 16 MB each; deleted 30 days after the ticket closes.