Support
Search for your problem first. Most answers are already here.
Tickets
For anything the answers above do not cover. Replies arrive in My tickets, or open one in the Discord.
Attachments are visible to the Sour Client team only: up to 5 a message, 16 MB each, deleted 30 days after the ticket closes.
- What happenedAs much detail as you can give.
- Version and profileBoth are on the launcher’s home screen.
- Where you wereSingleplayer, or which server.
- A screenshot or clipIf you are able to.
- Crashed?The report button in the launcher’s title bar attaches your log.
- One issue per ticketSo each one can be handled properly.
Appeals
Banned and think it was a mistake? Send an appeal and someone on the team will look at it.
Send one appeal
- Your username and UUID
- Roughly when it happened
- The reason shown in the launcher
- What you believe happened
We check the record
- Who issued it, when and why
- The ban is lifted, reduced or upheld
- An upheld ban always comes with the reason
What won’t help
- Another account: evasion makes a ban permanent
- More appeals: one is read in full
- A chargeback: it ends your Sour Gold plan
Payments
Payment declined
Your Sour Gold stays on until your paid time runs out. Update your card from the link in your receipt email.
Refunds
Open a ticket under Billing or refund with the order reference from your receipt or billing history.
Sour Gold not showing
Gold is linked to the Minecraft account you bought it on, so sign in with that one. Still missing after a few minutes? Open a ticket with the order reference.